Terms & Conditions

Introduction

Please read these terms of sale carefully.
You will be asked to expressly agree to these terms of sale before you place an order for products from our website.

 

Interpretation

In these terms of sale, “we” means Onlineskin.co.uk (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer for products (and “your” will be construed accordingly).

 

Order process

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.

In order to enter into a contract to purchase products from us, you will need to take the following steps:

  • You must add the products you wish to purchase to your shopping basket, and then proceed to the checkout;
  • If you are a new customer, you may then create an account with us and log in; if you are an existing customer, you must enter your login details;
  • Once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to these terms of sale;
  • You will be asked to enter your payment details;
  • Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your order before clicking “Place Order”. You may correct those input errors before placing your order by editing the order review form.
  • We will then send you an initial order confirmation via email;

We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible.

If you wish to retain a copy we recommend that you download, print and retain a copy of these terms of sale for your records.

The only language in which we provide these terms of sale is English.

 

Price and Payment

Prices for products are quoted on our website. We will verify prices as part of our sale procedures so that a product’s correct price will be stated when you pay for the product.

In addition to the price of the products, you will have to pay a delivery charge, depending on your delivery method chosen, which will be as stated when you pay for the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

The prices on the website include all Value Added Taxes (where applicable).
Payment for all products must be made by PayPal, Visa, MasterCard, Maestro or any method detailed on the website from time to time.

Prices for products are liable to change at any time, but changes will not affect contracts that have come into force.

 

Your warranties

You warrant to us that:

  • You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
  • The information provided in your order is accurate and complete;
    You will be able to accept delivery of the products;

Delivery Policy & Charges

We offer a FREE UK delivery option on ALL orders (over the value of £20), on order less than £20 a minimum charge of £1.95. However, if you have a preferred delivery option, or would like to receive your order more quickly, then you can choose various options when you check-out on our website.

 

UK & Channel Islands Delivery Options

Delivery Choice Cost Carrier Type Delivery Description
FREE Standard Delivery FREE Standard delivery Usually within 3-5 working days. Some deliveries may require a signature.
Priority Delivery £3.45 Royal Mail 1st Class Usually within 1-2 working days. Some deliveries may require a signature.
Guaranteed Next Day Delivery by 1pm £5.99 Royal Mail Next Next day delivery for orders placed before 2pm (Monday – Friday only)
Saturday Guaranteed Delivery £9.99 Royal Mail Saturday Guaranteed Next Day Saturday delivery for orders placed before 2pm on Fridays (orders by phone only)

International (inc Republic of Ireland) Delivery Options

Delivery Choice Cost Carrier Type Delivery Description
Europe and ROI £6.99 Royal Mail International Signed For Usually within 5-7 working days. Will require a signature. (orders up to £100)
Europe and ROI £11.99 Royal Mail International Signed For Usually within 5-7 working days. Will require a signature. (orders over £100)
Rest of World Zone 1 £11.99 Royal Mail International Signed For Usually within 5-10 working days. Will require a signature. (includes Middle East, Asia and North Africa)
Rest of World Zone 2 £12.99 Royal Mail International Signed For or Airsure Usually within 5-10 working days. Will require a signature. (includes USA, Australasia and Africa)

We will arrange for the products to be delivered to the address for delivery indicated in your order. Changes to the Delivery Address can be made at anytime until the order has been dispatched; if the Delivery Address needs to be changed after the product has been dispatched then the order will need to be cancelled and new order placed.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 5 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date.

Many of our deliveries require a signature. If you are not in to sign for your order then a card will be left, informing you that your parcel has been taken to your local Post Office depot. You can arrange to collect it from there, or you can arrange a redelivery with your depot online. Post Office depots hold parcels for 14 days before returning them to us. If your parcel is returned to us as “not called for”, which means that nobody collected it from the local depot or arranged redelivery, then we will treat this as a cancelled order and we will make a charge of £5 administration fee plus delivery charges to cover costs we have incurred in processing and sending your order. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery.

As part of our efforts to maintain a “greener” environment, we try to recycle some packing materials where possible, such as bubble wrap, polystyrene peanut chips and cardboard boxes. Please be assured that your parcel will be properly packaged, even if some materials have been recycled. We hope that you won’t be offended or have any objections to this. If any products are damaged or broken when they arrived please contact us on 0116 367 8184.

Risk and ownership

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you on delivery.

 

“Cooling off” period

Under the Distance Selling Regulations, you may cancel your contract to purchase products from us at any time within 7 working days after the day you received the relevant products or products (subject to the limitations set out below).

In order to cancel a contract in this way, you must give to us written notice of cancellation.

If you cancel a contract on this basis, you must promptly return the products to us in the same condition you received them.

If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.

If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur.

 

Statutory rights

Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).

 

Returns and Refunds

We want you to be happy with your purchase; if for any reason you are not, you can return your items within 14 days of the date you received your order.

Please package your unopened boxes in the original box and enclose a copy of your invoice.

Please contact us by email (info@onlineskin.co.uk) or phone (0116 367 8184) and advise us of the reason for your return and we will arrange collection.

Due to the perishable nature of our product, we cannot offer refunds or exchanges on used or opened boxes of product.

We will offer a refund or exchange on your order. If you require a refund, we will refund the purchase price of your order excluding the original delivery charge.

We will also deduct an administration charge of £5 from your refund, please contact customer services for the exact amount that will be deducted from your refund.

If you believe the goods to be faulty, please notify us within 48 hours of receipt of the item and we will issue you a full refund upon inspection of the goods and confirmation that there is a fault.

We ask that you contact us in writing to info@onlineskin.co.uk. We refuse the right to cancel the contract if the seal for products have been broken by you beyond the capacity it may have been required to find the damage.

If an item is missing from the order, contact Online Skin in writing to info@onlineskin.co.uk within 48 hours of receipt of the order.

Online Skin cannot accept responsibility for faulty or missing items from an order if contacted after 48 hours of receipt.

 

Limitations and exclusions of liability

Nothing in the terms of sale will:

  • Limit or exclude the liability of a party for death or personal injury resulting from negligence;
  • Limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
  • Limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987;
  • Limit any liability of a party in any way that is not permitted under applicable law; or
  • Exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale.

The limitations and exclusions of liability set out in this Section [and elsewhere in the terms of sale]:

  • Are subject to the preceding paragraph; and
  • Govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control.

We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

 

General terms

We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.

No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.

You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.

Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

Subject to the first paragraph of Section General terms: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website.

These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

 

About us

  • Our full name is Leicester Laser Clinic Limited.
  • Our registered office is: 2 Little Avenue, Leicester, LE4 5EN
  • Our company registration number is 07150543
  • Our email address is info@onlineskin.co.uk
  • Our VAT number is 156192405